Watch Analyst (Shift Work)

Job Location US-DC
Posted Date 7 days ago(2/15/2018 9:02 AM)
Requisition ID
2018-40502
# of Openings
1
Category
Analyst
Minimum Clearance
Secret
% Travel
None
Relocation Eligible
No

About Engility

 

Engility delivers innovative solutions to critical challenges facing the nation and the world. As a premier provider of integrated services for the U.S. government, we support the Department of Defense, intelligence community, space communities, federal civilian agencies and international customers. Engility is dedicated to making lives better, safer and more secure.

 

Description

 

 If a Commuter Train derails, would you know who to call?  If a plane crashes in a remote area of the United States, could you help get investigators and Government personnel to the crash site?  Would you be able to handle calls from loved ones, wanting to know if their family member survived an accident?  If so, we have a key position supporting the NTSB suited for your skills.

 

Required Qualifications

 

Multitasking—be able to review multiple TV, DVR and Internet feeds simultaneously looking for any potential NTSB categorized accident(s)

  • Multitasking under stressful situations—coordinate travel, coordinate conference calls, provide technical support for first responders all in a frequently changing environment.
  • Strong Organizational and Customer Service Skills (especially important when dealing with NTSB Management, NTSB Safety Board Members and potential accident victims/survivors and their families)
  • Demonstrated experience and prior exposure to Crisis Response Management and operational support to incidents and events. Experience in a call center, customer service environment, requiring judgment and ability to elevate responses to the appropriate severity level.
  • Knowledge and experience in working with computers, databases, e-mail systems, fax machines, DVDs, Internet, BlackBerry (Blackberry Enterprise Server) and telecommunications (answering calls, transferring calls, setting up conference calls, etc.) and responding to HEAT tickets.
  • Strong proficiency using the MS Office suite Ability to work off-hours/shift type work (THIS IS NOT AN 8-5 JOB)

Educational Requirements:

• Associates Degree or comparable experience

 

Desired Qualifications

 

  • A+ Certification IPhone Support Prior experience using HEAT Ticketing System

 

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Engility is proud to be an Affirmative Action/Equal Opportunity Employer. Engility provides equal employment opportunity for all persons, in all facets of employment. Engility maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. If you are a qualified individual with a disability or a disabled veteran, and need a reasonable accommodation to use or access our online system, please contact us via our home page.