Engility delivers innovative solutions to critical challenges facing the nation and the world. As a premier provider of integrated services for the U.S. government, we support the Department of Defense, intelligence community, space communities, federal civilian agencies and international customers. Engility is dedicated to making lives better, safer and more secure.
The Help Desk Representative shall have, at a minimum, an associate’s degree from an accredited college/university.
Certification: In lieu of the associate’s degree, the Help Desk Representative may have one of the following certifications:
The Help Desk Representative shall have at least 5 years of experience in providing help desk support of networks, web applications, software, and hardware in a Windows operating system environment while interfacing with users, system administrators, network administrators, and programmers to resolve issues.
The Help Desk Representative shall have the ability to learn, use, and understand the operation of the Customer Support Help Desk software and have acceptable customer service skills as well as oral and written communication skills.
The Help Desk Representative must possess and maintain a Driver’s License for potential operation of low-speed Government furnished equipment (utility cart).