Help Desk SME

US-CA-San Diego
3 months ago
Requisition ID
2017-27891
# of Openings
1
Category
Information Technology
Minimum Clearance
Interim Secret

About Engility

Engility delivers innovative solutions to critical challenges facing the nation and the world. As a premier provider of integrated services for the U.S. government, we support the Department of Defense, intelligence community, space communities, federal civilian agencies and international customers. Engility is dedicated to making lives better, safer and more secure.

Description

  • Answer Help Desk and Service requests.
  • Generates contact reports to track requests and maintain history records related to problem documentation and resolution.
  • Support users by evaluating and analyzing their system problems and providing immediate 'work-around' solutions and/or corrections to the reported problems.
  • Perform system tests (production) to identify problems and provide solutions.
  • Investigates and resolves routine software, hardware, network problems or other computer-related technologies during system and image testing.
  • Perform verification and validation of resolutions to ensure problems are resolved.
  • Provide on-site installation and training of Joint Range Extension (JRE) systems and ancillary equipment at user locations as well as in a formal classroom environment.
  • May be required to travel overseas to support active military operations.

Required Qualifications

  • 5 years of experience working within Multi-TDN or; 5 years of experience testing and evaluating tactical data systems or; Bachelor’s Degree in Computer Science or Information Systems or related scientific or technical discipline
  • Ability to obtain a SECRET level security clearance

Desired Qualifications

  • Bachelor's Degree in computer Science, Information Systems, Engineering, or related scientific or technical discipline
  • 5-10 years of experience working within Multi-TDN
  • SECRET level security clearance.

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Engility is proud to be an Affirmative Action/Equal Opportunity Employer. Engility provides equal employment opportunity for all persons, in all facets of employment. Engility maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. If you are a qualified individual with a disability or a disabled veteran, and need a reasonable accommodation to use or access our online system, please contact us via our home page.