PC Network Support Technician

US-VA-Chantilly
2 weeks ago
Requisition ID
2017-26911
# of Openings
1
Category
Technical Product Support
Minimum Clearance
Secret

About Engility

Engility delivers innovative solutions to critical challenges facing the nation and the world. As a premier provider of integrated services for the U.S. government, we support the Department of Defense, intelligence community, space communities, federal civilian agencies and international customers. Engility is dedicated to making lives better, safer and more secure.

Description

Engility is seeking a PC Network Support Engineer to join our talented team in our Chantilly, VA office. The ideal candidate will be able to immediately ensure that all of the technological systems that the company uses are maintained and operational. Support must be delivered via phone, in-person, e-mail and other tools and may cover a wide array of technologies including but not limited to basic PC components, PC software, Logical access controls including Active Directory management and enterprise software.

 

Key responsibilities are:

 

  • Able to rapidly adopt knowledge of Engility’s IT Policies and Procedures. 
  • This role is an important piece in communicating how the company's software and hardware work to other staff; this means the ideal candidate will frequently talk with members of other departments that have issues with their information systems, and to fix and explain the problems they are having.
  • Provide complete onsite support for the classified areas in the Chantilly, VA campus and may be called upon to perform routine visits to satellite offices in the area (DC Metro) as needed.  Additional travel (5-10 days/yr.) to other US locations to support office moves or other new/special projects may be offered but is not required.
  • Help design, review, and modify documentation, processes, or scripts to improve the efficiency and productivity of systems both new and already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to these changes.
  • Additionally, the selected candidate is expected to compile frequent user issues and work with design, development, and engineering teams to help facilitate updates and functions for future products. 
  • Knowledge in deploying, and maintaining Windows 7 and Windows 10 based images and software. 

Required Qualifications

  • Bachelor's degree in IT or related field or equivalent experience and/or certifications.
  • Active secret clearance is required
  • 4+ years in IT, at least 3 years supporting end users and end user computing. 1 year or more supporting classified IT preferred.
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Security+ Certification required
  • Advanced technical support/troubleshooting skills.
  • Experience hardening and/or managing hardened computer systems, secure disposal, and meeting IC and DoD computing requirements.
  • Good understanding of Windows Client & Server OS, Deployment techniques using SMS, SCCM, Altiris, Ghost, or other similar technology.
  • Understand Active Directory-based user access controls, Group Policy Objects (GPO), Local Policy Objects (LPO) and their impact on system configuration.

Desired Qualifications

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Engility is proud to be an Affirmative Action/Equal Opportunity Employer. Engility provides equal employment opportunity for all persons, in all facets of employment. Engility maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. If you are a qualified individual with a disability or a disabled veteran, and need a reasonable accommodation to use or access our online system, please contact us via our home page.